CCG_Annual Report_2025_web - Flipbook - Page 31
NEW PROJECTS AND INITIATIVES
IMPROVING CUSTOMER SERVICE
Charles County launched SEE CLICK REPORT, a software application powered by Civic Plus and SeeClickFix 311. The program
offers a centralized service request system that makes it easier
for residents to report concerns and request County services.
The Civic Plus SeeClickFix 311 solution creates
"collaborative experiences between governments
and residents that co-create clean, safe, and happy
communities."
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30
Residents can submit requests by mobile device or desktop, track
progress, and receive real-time updates from Count y departments. By routing all requests through one system, the County's
SEE CLICK REPORT program improves coordination, reduces
duplicate reports, and ensures issues are addressed efficiently
and transparently.
As a result, most resident requests are acknowledged within one
business day and resolved within five days — helping deliver faster,
more reliable service across the community.
FROM REQUEST TO
RESOLUTION…
1 Day Acknowledged
2p-5 Days Resolved
95% Closed
Overall, SeeClickFix 311 has
transformed how Charles County
responds to resident needs by
creating A CLEAR, TRACKABLE
PROCESS FOR SERVICE REQUESTS.
The platform strengthens
communication, improves
accountability, and ensures residents
have consistent and equitable access
to County services.
BOOSTING RECYCLING
G
The Count y transitioned to weekly curbside recycling collection for all eligible
households — eliminating the need for residents to manage two weeks’ worth of
materials and making it easier than ever to recycle. The change supports cleaner
neighborhoods, decreases landfill use, and advances the Count y’s long-term
environmental goals.
To further enhance waste diversion ef forts, the Department of Public Works’
Environmental Resources Division introduced a new mattress recycling program at
the Charles County Landfill. By recycling mattress materials for reuse, the program
conserves valuable landfill space and contributes to a more circular economy.
Together, these programs reflect Charles County’s proactive approach to waste
reduction and environmental stewardship — empowering residents to recycle more,
waste less, and help build a cleaner, greener community for generations to come.
5,500
MATTRESS AND
BOX SPRINGS
WERE KEPT
OUT OF THE
LANDFILL!
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Charles County Government Annual Report • 2025
Charles Count y strengthened its commitment to environmental sustainability by launching several initiatives
designed to make recycling more convenient while reducing landfill waste.
